Upon completion and submission of this form, you are placed in the waiting list. The waiting list (turn-around time) is always estimated at 3-months from date of form submission. It is the responsibility of the customer to ensure the quilt is received by Warm N Cozy Quilt a minimum of two (2) weeks prior to the estimated completion date. (Example: You complete the form submission on January 1. Your expected completion date will be April 1st. Your quilt must be in-store no later than March 18th to retain your spot in line. It is acceptable (and encouraged) to drop off quilts sooner.)
If personally delivering your quilt to Warm N Cozy, we will review the quilt with you and verify thread color choice, backing, and batting at the time of delivery. If you will be mailing your quilt to Warm N Cozy, one of our experienced staff members will review your quilt upon receipt, and contact you directly to ensure everything is in order. At the end of the receiving process you will be given an estimate price, and verification of target completion date. Once quilted, the customer will be contacted by Warm N Cozy. If the quilt will be shipped back to you, we will email a final invoice. Completed quilts will not be shipped until final invoice is paid in full.
We strive to complete your quilt to your exact specifications and ensure your satisfaction. Unfortunately, misunderstandings and miscommunications can occasionally happen. By sending us your quilt you agree to trust us to use our best judgement and to complete your quilt to the best of our ability. Should you be dissatisfied in any way, we will do our best to work with you to make it right. We cannot be held responsible for any misunderstandings. With more than 25 years of quilting experience, we will work with you to create a beautiful treasure.
If you do not send backing or fabric for the binding, we can choose fabric that best matches your quilt for you.
We are here to help. Don't hesitate to contact us with questions or concerns.